Refund Policy

The information provided in this Refund Policy is for general guidance regarding how Next Level F.I.E.R.C.E. Property Care handles service issues, cancellations, and refunds. This policy is not intended as legal advice and does not cover all possible situations. Local laws and regulations may apply.

If you require legal clarification or have special circumstances, please consult a licensed attorney.

Refund Policy - the basics

2.1 — Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with any part of your cleaning, please notify us within 24 hours and we will return to re-clean the affected areas at no additional charge.

Refunds are not offered for completed services.

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2.2 — Refunds

Because cleaning services are based on time and labor, refunds are not issued once a service has been completed.

Our re-clean guarantee is the remedy offered for service concerns reported within 24 hours.

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2.3 — Deposits

Some services may require deposits, including:

Move-in/move-out cleans

Large or first-time deep cleans

Post-construction cleans

Short-notice bookings

Deposits may be non-refundable if:

The client cancels within 24 hours

Cleaners cannot access the home

Home conditions differ from the description provided

Unsafe or unsanitary conditions prevent completion

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2.4 — Cancellation & Rescheduling

Cancellations 24+ hours in advance: No fee

Cancellations within 24 hours: $25 fee

Same-day cancellations or no-shows: 50% of the service cost

If the cleaner cannot enter the home within 15 minutes of arrival, this is considered a no-show.

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2.5 — Service Limitations

Refunds are not provided if service cannot be completed due to:

Hazardous or unsafe conditions

Excessive clutter or inaccessible areas

Aggressive or unsecured pets

Incorrect information provided during booking

We may reschedule or adjust service as needed.

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2.6 — Payment Disputes

Clients agree to attempt resolution directly with us before filing a payment dispute. We can provide proof of service, photos, and time logs upon request.